Frequently Asked Questions
Everything you need to know about shopping with Pehnawa
What is the estimated delivery time for my order?
Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 5-7 business days, while international shipping may take 10-15 business days depending on your location.
How do I determine the right size for me?
We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide, as sizes may vary slightly between ethnic wear and western collections.
What is Pehnawa's return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please visit our Returns Portal to initiate a request.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, slight color variations may occur.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes within the country.
How should I care for my Pehnawa garments?
To maintain the longevity of your clothes, we recommend following the specific care instructions on the inner label. Most of our ethnic wear requires dry cleaning, while casual wear can be cold-washed.